FAQ
Effective Date: 08-10-2023
Thank you for shopping at Cigars For You. We take pride in offering premium cigar and men's gifts products and strive to ensure your satisfaction with every purchase. Please take a moment to review our refund and exchange policy outlined below:
1. Refund Policy for Tobacco Products:
Due to the nature of tobacco products and for health and safety reasons, we are unable to offer refunds on any tobacco-related products, including cigars and other tobacco items. All sales of tobacco products are considered final.
2. Exchange Policy for Non-Tobacco Products:
We understand that sometimes you may want to exchange non-tobacco products for various reasons. We offer an exchange-only policy on non-tobacco products. If you are not completely satisfied with a non-tobacco item, you may request an exchange within [number of days, e.g., 14 days] from the date of delivery.
3. Eligibility for Exchange:
To be eligible for an exchange of a non-tobacco product, the following conditions must be met:
- The item must be in its original condition, unopened, unused, and in its original packaging.
- The request for exchange must be initiated within [number of days] from the date of delivery.
- Proof of purchase, such as the order number or receipt, must be provided.
4. Process for Exchange:
To request an exchange for a non-tobacco product, please follow these steps:
- Contact our customer service team at Info@cigarsforyou.com within 7 days from the date of delivery.
- Provide your order number, the name of the product you wish to exchange, and the reason for the exchange.
- Our customer service team will provide you with instructions on how to proceed with the exchange.
5. Shipping Costs:
For non-tobacco product exchanges, customers are responsible for the return shipping costs to our designated return address. We recommend using a trackable shipping method to ensure that the item reaches us safely. Once we receive the returned item and verify its eligibility for exchange, we will cover the shipping costs for sending the replacement item to you.
6. Exceptions:
Certain products, such as personalized or customized items, may not be eligible for exchange. Any exceptions to our exchange policy will be clearly stated on the product page.
7. Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer service team within 5 days of receiving the item. We will be happy to assist you with a replacement or resolution.
8. Contact Information:
If you have any questions or concerns regarding our refund and exchange policy, please contact our customer service team at 905-771-7076 or Info@cigarsforyou.com
By making a purchase from Cigars For You, you acknowledge and agree to abide by the terms and conditions outlined in this refund and exchange policy.
Please take a moment to review our shipping policy outlined below:
1. Order Processing Time:
All orders placed on our website will be processed within 1-3 business days, excluding weekends and public holidays. Our processing time includes order verification, packing, and preparing your items for shipment. Please note that orders placed after 10am est will be considered as placed on the following business day.
2. Shipping Methods and Tracking:
We offer various shipping options to cater to your needs. All orders come with tracking information, which will be provided to you via email once your order has been shipped. You can use this tracking information to monitor the status and location of your package.
3. Adult Signature Requirement:
To ensure the safe and responsible delivery of our products, all orders containing tobacco products will require an adult (age 19 or older) signature upon arrival. This policy is in compliance with legal regulations and is designed to verify that the recipient is of legal age to receive such products. Please make sure that someone who meets these age requirements is available to sign for the package at the provided shipping address.
4. Shipping Fees:
Shipping fees are calculated based on your chosen shipping method, destination, and the weight/size of your order. You can view the shipping fees during the checkout process before finalizing your purchase.
5. Shipping Restrictions:
Please note that we currently only ship within Canada. We are unable to ship to P.O. boxes or APO/FPO addresses.
6. Order Tracking:
Once your order has been shipped, you will receive an email notification with your tracking information. You can use this information to track the progress of your order through the carrier's website.
7. Contact Information:
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at Info@Cigarsforyou.com or 905-771-7076 We are here to assist you with any queries you may have.
By placing an order with Cigars For You, you acknowledge and agree to abide by the terms and conditions outlined in this shipping policy.
Thank you for choosing Cigars For You. We appreciate your business!